Flowers Southgate Cookie Policy: Information and Preferences

Understanding Cookies at Flowers Southgate

At Flowers Southgate, we are committed to offering you a smooth, personalised, and secure shopping experience when you order flowers online. One way we achieve this is through the use of cookies. This Cookie Policy explains what cookies are, the categories of cookies we use on our website, and how you can manage your preferences to suit your needs.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They help websites remember your actions and preferences—such as login details, regional settings, and items in your cart—over a period of time. This means you don’t have to re-enter this information whenever you return to the site or browse from one page to another.

At Flowers Southgate, we use cookies to improve your overall shopping experience. Cookies enable smooth navigation, help us remember your preferences, and allow us to provide you with offers tailored to your interests. They are also useful for enhancing the security and usability of our website.

Types of Cookies We Use

To deliver the best possible service, we employ several categories of cookies. These include:

1. Essential Cookies

Essential cookies are fundamental to the core functionality of our website. They make it possible for you to browse the site, use basic features such as adding items to your cart, and access secure areas. Without these cookies, certain services—like completing an order or accessing your account—cannot be provided. These cookies do not gather information for marketing purposes.

2. Analytics Cookies

Analytics cookies allow us to understand how visitors use our website. By collecting anonymous data about user behaviour, such as pages visited and time spent on each page, these cookies help us identify areas for improvement. With this information, we can enhance your shopping experience and ensure our website meets your expectations. All data collected by analytics cookies is aggregated and does not identify you personally.

3. Marketing Cookies

Marketing cookies are used to deliver advertisements and offers that are relevant to you, both on our website and across the internet. These cookies may remember your previous visits, the pages you've viewed, and your purchase history. By tailoring content and ads to your preferences, marketing cookies help us make your shopping journey more enjoyable and efficient. They may also limit how often you see a particular advert, ensuring a better browsing experience.

Managing Your Cookie Preferences

You have the right to control how cookies are used on your device. When you first visit Flowers Southgate online, you may be presented with cookie settings where you can choose which categories of cookies you allow, except for those that are strictly essential. You can change your preferences at any time via your browser settings by blocking or deleting cookies. However, please note that disabling essential cookies may affect the functionality and performance of our website, and certain services may not work as intended.

For instructions on managing cookies, refer to your browser’s help section. Adjusting your cookie preferences allows you to maintain the balance between functionality and privacy according to your personal requirements.

Improving Your Shopping Experience

At Flowers Southgate, we use cookies solely to enhance your experience when ordering flowers online. Cookies help ensure seamless navigation, personalised content, and secure transactions. Your privacy is important to us, and we are committed to transparent, responsible use of cookies. For further details about how your data is managed, you can consult our Privacy Policy.