Returns, Refunds and Complaint Handling at Flowers Southgate
Fresh Flowers Guarantee in Southgate
At Flowers Southgate, we take pride in delivering only the freshest blooms to your door. Our commitment is to provide every customer in Southgate and nearby areas with flowers that are not only beautiful but also long-lasting. Our fresh flowers guarantee ensures that each arrangement is handled with care, giving you peace of mind with every purchase. As a trusted local Southgate florist, serving households and businesses, your satisfaction is our highest priority.
Damaged-on-Arrival Policy
While we make every effort to ensure your flowers arrive in perfect condition, we understand that issues can occasionally arise during transit. If your order arrives damaged or not as described, please notify us within 24 hours of delivery. Providing clear photographs of the damage or issue will help us assess the situation and offer a prompt resolution. Your satisfaction is our goal, and we promise to address any delivery concerns quickly and professionally.
Freshness Window and Guarantee
We guarantee our flowers will remain fresh for a minimum of five days from delivery when cared for correctly. Each order comes with care instructions to help you get the most from your arrangement. Should your bouquet fail to meet our freshness standard within this five-day window, and you have followed the provided care instructions, please contact us. We will be happy to investigate and make things right.
Refund & Replacement Options
If you receive flowers that are not up to our freshness standard, are visibly damaged on arrival, or do not match your order, we offer two flexible solutions:
- Replacement: We will prepare and deliver a new arrangement to you as soon as possible, free of charge, to restore your experience.
- Refund: Alternatively, if you prefer, you may request a full or partial refund, depending on the nature of the issue.
Our team will review your request and respond promptly to ensure a smooth process. We strive to resolve all matters quickly, as we value your trust above all else.
How to Make a Complaint
We welcome your feedback and are committed to handling any concerns professionally. If you have a complaint regarding your order, our service, or any aspect of your experience, we encourage you to get in touch within seven days of receiving your flowers. Please provide as much detail as possible about your concern, including order details and photographs if relevant.
Upon receiving your complaint, our dedicated team will review it promptly and aim to reply within two working days. We value every customer and consider complaints carefully, treating them as opportunities to improve our service and maintain our reputation as Southgate’s trusted local florist.
Trusted Southgate Florist—Here for You
With years of experience delivering stunning arrangements across Southgate, Flowers Southgate is proud to be the florist of choice for households and businesses in the community. We appreciate your trust and remain dedicated to delivering the highest standards in flower freshness, service, and customer care. Thank you for choosing Flowers Southgate for your special moments—if you have any questions about our returns, refunds, or complaints process, please do not hesitate to reach out.
