Terms and Conditions for Online Flower Delivery in Southgate

Introduction

Welcome to Flowers Southgate. These Terms and Conditions govern your use of our website and services for ordering flowers online for delivery in Southgate and the surrounding areas. By placing an order or using our website, you agree to these Terms and Conditions in full. Please read them carefully before making a purchase.

Definitions

‘We’, ‘Us’, ‘Our’ refers to Flowers Southgate, the provider of floral products and delivery services through our online platform.
‘You’, ‘Customer’ refers to any individual or entity placing an order with Flowers Southgate for flower delivery.
‘Website’ refers to our online platform facilitating flower orders, payments, and deliveries.

Service Area

These Terms and Conditions apply to all customers placing orders for delivery in Southgate and neighbouring areas. Orders outside our specified local delivery zones may be declined or subject to alternative arrangements at our discretion.

Order Process

Browsing and Selection:
Customers can browse a variety of flower arrangements and related products for online flower delivery in Southgate by visiting our website.

Placing an Order:
To place an order, add desired products to the shopping cart and proceed to the checkout process. You will be prompted to provide the recipient's and your own details, including a delivery address, preferred delivery date, and any special instructions.

Order Confirmation:
Upon submission of your order, you will receive an automatic order acknowledgement via the website, displaying an order reference number. This acknowledgment is not an acceptance of your order. Formal acceptance and the formation of a binding contract occur only once we have reviewed and confirmed your order, typically via an order confirmation email or notification.

Order Accuracy:
It is your responsibility to ensure that all recipient and order details are accurate and complete. Flowers Southgate cannot be held responsible for deliveries delayed or mis-delivered due to inaccurate or incomplete information.

Product Availability and Substitution

All products are subject to availability. In the event of supply difficulties or if specific flowers are not available, we reserve the right to substitute items of equal or greater value and similar style and quality, without notice. We will endeavour to inform you when substantial substitutions are necessary.

Pricing

All prices are listed in pounds sterling (GBP) and include VAT where applicable. The price charged for your order will be the price in effect at the time of order. Delivery charges, if applicable, will be indicated prior to final checkout.
Flowers Southgate reserves the right to amend prices at any time, but any such changes will not affect orders already accepted and confirmed.

Payment Terms

Payment for orders placed on our website must be made in full at the time of ordering. We accept major credit and debit cards, and other payment methods as indicated on the website. All transactions are processed securely using industry-standard encryption and security measures.

Failure to process payment will prevent your order from being accepted or fulfilled. Flowers Southgate does not retain card payment details after processing.

Delivery

Areas Covered:
We offer flower delivery throughout Southgate and adjacent areas. Confirm your delivery area is included during the order process.

Delivery Times:
While we strive to deliver orders within the selected timeframes, delivery times are estimates and cannot be guaranteed during busy periods or adverse weather conditions.

Delivery Instructions:
Customers may provide additional delivery instructions at checkout. If no recipient is available at the designated address, we may leave the flowers with a neighbour or in another safe location, or a calling card will be left for collection or redelivery arrangements.

Delivery Failure:
We will make reasonable efforts to deliver your flowers as requested. However, we cannot liable for failed deliveries arising from incorrect or incomplete information provided by the customer.

Order Amendments and Cancellations

Amendments:
If you wish to modify your order, please contact us as soon as possible. Amendments may be possible up to 24 hours before the scheduled delivery date. After this period, it may not be possible to alter the order.

Cancellations:
Orders may be cancelled for a full refund when cancellation is requested more than 24 hours prior to the requested delivery date. Cancellations within 24 hours of the scheduled delivery may be subject to charges or may not be possible if the order has already been prepared or dispatched.

Process:
To amend or cancel an order, contact us via the method indicated on your order confirmation. We recommend having your order reference number ready. Refunds are processed to the original payment method within a reasonable timeframe, subject to our refund policy.

Returns and Refunds

Flowers are perishable items, and as such, returns are generally not accepted unless the products are damaged, faulty, or do not match your order.

If you believe your order is incorrect, damaged, or of unsatisfactory quality, please inform us as soon as possible, ideally with photographic evidence. We may offer a replacement, partial refund, or full refund depending on the circumstances.

Refund decisions are made at the discretion of Flowers Southgate and in accordance with your statutory rights as a consumer.

Customer Obligations

By placing an order, you warrant that:

• You are entitled to use the payment method provided;
• You have provided accurate and complete information;
• Your use of the website and services is lawful in the UK.

Liability

Our liability to you in connection with any order is strictly limited to the value of that order. We are not liable for indirect, consequential, or incidental losses, or for the delay or failure to perform any obligation under these Terms and Conditions if such delay or failure is caused by circumstances beyond our reasonable control.

This does not exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited by applicable law.

Intellectual Property

All content and materials on our website, including images, text, and branding, are the property of Flowers Southgate or our licensors. You may not use, copy, reproduce, or distribute our materials without our express written permission.

Data Protection and Privacy

Any personal information collected via our website or during the order process is handled in accordance with our privacy policy and in line with UK data protection laws. We take your privacy seriously and do not share your details with third parties except where necessary to fulfil your order.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms and Conditions or any transactions with Flowers Southgate shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Variation of Terms

Flowers Southgate reserves the right to revise these Terms and Conditions at any time by updating this page. You are advised to check this page from time to time to ensure your continued understanding and acceptance of our Terms.

Severance

If any provision of these Terms and Conditions is found by a court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

General

Where appropriate, these Terms and Conditions incorporate your statutory rights as a consumer under UK law. These Terms apply to all online orders for flower delivery in Southgate and surrounding areas. For any queries regarding these Terms, please refer to our website for further guidance or contact information.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Southgate, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Southgate.

For assistance with orders, returns or account queries, please fill out the Contact Us form.